Privacy Policies

We require your personal information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
  • If you provide your contact number/email id to us for any enquiry/booking over phone call/website/application/chat or if we miss a call from your contact number, we may call you back or use that information for any marketing/transactional purpose.

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers

This  Site/  Application/Website/Database/  Services  is/are  operated  /provided  by Private Limited.

These terms and conditions (“User Terms”) apply to Your visit to and use, of the Site whether through a computer or a mobile phone, the Service and the Application/Website/Database, as well as to all information, recommendations and or services provided to You on or through the Site, the Service and the Application/Website/Database. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the  Information  Technology  Act,  2000.  This  electronic  record  is generated  by  a  computer  system  and  does  not  require  any  physical  or  digital signatures. By clicking on the “I ACCEPT” button, You are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE SITE. If You do not accept any of the User Terms, then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND HIPPO CABS IN RESPECT OF THE USE AND SERVICES OF THE SITE.

Your acceptance of the User Terms shall be deemed to include your acceptance of the privacy policy available at

By accepting these User Terms, you also allow Hippo Cabs to send you promotional emails and SMS alerts from time to time.


All of the defined and capitalized terms in these User Terms will have the meaning assigned to them here below:

(i)         “Account” shall mean the account created by the Customer on the Application/Website/Database for availing the Services provided by Hippo Cabs.

(ii)        “Additional Fee” shall mean any toll duty, inter-state taxes, etc. as may not be included in the Base Fare but payable to any third party / government authorities for undertaking the Ride under Applicable Law

(iii)       “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of India.

(iv)       “Application/Website/Database” shall mean the mobile Application/Website/Database “Hippo Cabs” updated by Hippo Cabs from time to time.

(v)        “Convenience Fee” shall mean the fee payable by the Customer to Hippo Cabs for the Service i.e., for availing the technology services offered by Hippo Cabs. Convenience Fee shall be chargeable on every booking made through the Site. The Convenience Fee shall be exclusive of all applicable taxes on the Convenience Fee, if any.

(vi)       “Cancellation Fee” shall mean the fare and Convenience Fee payable towards cancellation of a Ride by a Customer in terms of Clause 7 of these User Terms and the Cancellation Terms and Conditions available at

(viii)    “Customer/ You” means a person who has an Account on the

Application/Website/Database/Website/Database and/or who books a cab by any other mode.

(ix)      “Driver” shall  mean  and  include  such  individuals  as  may  be  evaluated, appointed and trained by an operator associated with us to provide the transportation services on its behalf and persons who are registered with Hippo Cabs and own the Vehicles and who have necessary taxi permits and licenses to provide transportation services.

(x)       “ Base Fare” shall mean such amount in Indian Rupees, which is reflected on the Application/Website/Database, as the fare payable for the specific Ride performed by a Driver. The Fare shall be exclusive of all applicable taxes on the Fare, if any and shall also not include the additional fee.

(xii)     “Force  Majeure  Event” shall  mean  any  event  arising  due  to  any  cause beyond the reasonable control of Hippo Cabs.

(xiii)   “Hippo Cabs” or “us” or “we” or “our” shall mean Private Limited, a company incorporated under the provisions of the Companies Act, 1956 and having its registered office at 236 Mahaveer Nagar 1st Durgapura, Tonk Road Jaipur-302018, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, affiliates and permitted assigns.

(xiv)    “Registration Data” shall mean and may include the present, valid, true and accurate name, email ID, phone number and such other information as may be required by Hippo Cabs from the Customer from time to time for registration on the Application/Website/Database.

(xv)     “Ride” shall  mean  the  travel  in  the  Vehicle  by  the  Customer  facilitated through the Site.

(xvi)    “Service(s)” means the facilitation of transportation service by Hippo Cabs through the Application/Website/Database or via a telephone request at the call centre of Hippo Cabs.

(xvii)   “Site” shall mean the Application/Website( /Database operated by Hippo Cabs or any other software that enables the use of the Application/Website/Database or such other URL as may be specifically provided by Hippo Cabs.

(xviii) “Total Ride Fee” shall mean and include the Fare, the Convenience Fee, the Cancellation Fee and Additional Fee and taxes as may be applicable from time to time.

(xix)    “T&Cs” and “User Terms” shall mean these Customer terms and conditions. (xx)     “TPSP” shall mean a Driver and/or an operator associated with us, offering the service of transporting Customers as requested by the Customer on the Application/Website/Database.

(xxii)   “Vehicle” shall mean a motor cab as defined under the Motor Vehicles Act,1988.


2.1       You will be “Eligible” to use the Services only when You fulfil all of the following conditions:

(i)        You have attained at least 18 (eighteen) years of age.

(ii)      You are competent to enter into a contract under the Applicable Laws.

If You reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, You must abide by such age limits.


3.1       You understand and acknowledge that You can register on the Site/Application/Database only after complying with the requirements of this Clause 3 and by entering Your Registration Data.

3.2       You shall ensure that the Registration Data provided by You  is accurate, complete, current, valid and true and is updated from time to time. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by You.

3.3       You  are  solely  responsible  for  maintaining  the  confidentiality  of  Your Registration Data and will be liable for all activities and transactions that occur through Your Account, whether initiated by You or any third party. Your Account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else using Your password or Account, either with or without Your knowledge.

3.4       We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason We may find just or equitable.

3.5       Except for the Registration Data or any other data submitted by You during the use of any other service offered through Site (“Permitted Information”), Hippo Cabs does not want You to, and You should not, send any confidential or proprietary information to Hippo Cabs on the Site or otherwise, unless otherwise is required by Applicable Laws. In accepting these User Terms You agree that any information or materials that You or individuals acting on Your behalf provide to Hippo Cabs other than the Permitted Information will not be considered confidential or proprietary.

3.6       It is Your responsibility to check to ensure that You download the correct Application for Your device. We are not liable if You do not have a compatible mobile device or if You download the wrong version of the Application for Your mobile device. We reserve the right to terminate the Service and the use of the Application should You be using the Service or Application/Website with an incompatible or unauthorized device.

3.7       We allow You to open only one Account in association with the Registration Data provided by You. In case of any unauthorized use of Your Account please immediately reach Us at

3.8       In  case,  You  are  unable  to  access  Your  Account,  please  inform  Us at and  make  a  written  request  for  blocking  Your Account.  We  will  not  be  liable  for  any  unauthorized  transactions  made through Your Account prior to the expiry of 72 (seventy two) hours after You have made a request in writing for blocking Your Account, and shall not have any liability in case of Force Majeure Event.


4.1.      The Site permits you to avail the transportation services offered by TPSPs.

The Service allows You to request Hippo Cabs for booking a cab, wherein Hippo Cabs have sole and complete discretion to accept or reject each request for Service. If Hippo Cabs accepts a request, it will, notify You and provides information regarding the Driver - including Driver name, Vehicle registration number, telephone contact details of the Driver and such other details as Hippo Cabs may determine any time before the start of journey. It is hereby clarified that Hippo Cabs reserves the right to cancel/change/switch the Cab/Driver anytime (even during the ongoing journey) without taking consent from You or without giving any prior intimation/information to You.

4.2.      Hippo Cabs reserves the right to change the assured cab to non assured cab anytime (even during the ongoing journey) without taking consent from You or without giving any prior intimation/information to You. In that case additional amount charged from you for assured cab will be reduced from the total fare

4.3.      By using the Application/Website/Database or the Service, You further agree that:

(i)        You will only use the Service or download the Application for Your

sole, personal use and will not resell or assign it to a third party;

(ii)       You will not use an account that is subject to any rights of a person other than You without appropriate authorization;

(iii)     You will not use the Service or Site for unlawful purposes;

(iv)      You will not try to harm the Service, Site, Application, Database or our network in any way whatsoever;

(v)       You will provide Hippo Cabs with such information and documents which Hippo Cabs may reasonably request;

(vi)      You will only use an authorized network to avail the Service;

(vii)     You are aware that when requesting Services, whether by message, via Site or calling the call center of Hippo Cabs, standard messaging charges, data charges, voice charges, as applicable, of the Your and Our phone network service providers, will apply;

(viii)    You  will  comply  with  all  Applicable  Law  from  Your  country  of domicile and residence and the country, state and/or city in which You are present while using the Site or Service; and

(ix)      You are aware of and shall comply with the Information Technology

Act, 2000 and the rules, regulations and guidelines notified thereunder.

4.4.      Hippo Cabs reserves the right to immediately terminate the Service and the use of the Application/Website/Database   in   the   event   of   non-compliance   with   any   of   the   above requirements.  Further,  Hippo Cabs will  store the information  provided  by You  or record your calls for contacting You for all Service related matters. You shall promptly inform Hippo Cabs on any change in the information provided by You.

4.5.      Hippo Cabs or an authorised representative of Hippo Cabs, shall provide information regarding services, discounts and promotions provided by Hippo Cabs to You by way of an SMS or email to Your registered mobile number/registered email ID. You also have the option to discontinue receiving such information at any point of time. To discontinue receiving such information, You may at any point of time visit the specific link provided in the Site to discontinue the same.


4.7.      You agree to grant Hippo Cabs a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in  your information, in any media now known or not currently known, with respect to Your information. YOU AGREE AND PERMIT HIPPO CABS TO SHARE YOUR INFORMATION AND/OR PERMITTED INFORMATION, WITH THIRD PARTIES.

4.8.      Hippo Cabs  will  be  entitled  to  enter  into  any tie-up  in  terms  of  joint-venture  or otherwise with  any other institution  engaged  in  the business  of providing services analogous and/or similar to those herein contained.  In such case, depending upon the modality and the mechanism as may be devised, You will be provided with the services by Hippo Cabs jointly and/or severally with the party/ies in joint venture. You hereby give Your irrevocable consent and permission to such a tie-up. In the event of such a tie-up, the terms and conditions herein contained will, mutatis mutandis, become applicable in respect of such tie-up arrangement also.


5.1.      Hippo Cabs shall, upon receiving the booking request from You in the manner set out above, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to You vide an SMS or email. In the event the booking is confirmed, You shall check the booking details including but not limited to pick up time and pick up place, and if there is incorrect detail, the same needs to be informed to us immediately by calling our call centre.

5.2.      You shall bear the consequences and damages for any delay that may be caused to You due to Your failure to check the confirmation SMS or email or failure to inform Hippo Cabs of the incorrect details immediately.


6.1.      Hippo Cabs shall charge Convenience Fee for the Service which shall be determined and amended at the sole and absolute discretion of Hippo Cabs. The Convenience Fee shall be payable by you to Hippo Cabs and shall be informed to you.

6.2.     TPSP shall charge Fare to You for the Ride offered to You by the TPSP.

6.3.      You shall be required to pay such Additional Fee, which will form part of the receipt of the Total Ride Fee.

6.4.      You shall be required to pay such Cancellation Fee in terms of Clause 7, which will form part of the receipt of the Total Ride Fee.

6.5.      In addition to the Total Ride Fee, You may be required to pay such other charges incurred by you during the Ride in cash, which are not included in the receipt of the Total Ride Fee.

6.6.      The Total Ride Fee will be collected by the Driver or Hippo Cabs from You at the end of the Ride, as set out in Clause 6.7 below.

6.7.      Hippo Cabs send the automated invoice to the respective email of the user after 24 hours of the completion of journey in case of non-receipt of the invoice for any technical reasons, a request can be made at support page.

6.8.      All applicable taxes in respect of the Fare, Convenience Fee, Additional Fee, Cancellation Fee shall be borne and payable by You to the TPSPs or Hippo Cabs, as the case may be.

6.9.      You shall choose to pay for the Advance Base Fare by either of the following methods:

  1. Hippo Cash: Payment for the Advance Ride Fee can be made to  Hippo Cabs  on  credit  subject  to  the  terms and conditions set out by Hippo Cabs. Further, even in cases of Hippo Cabs payments, all Additional Fee shall have to be paid by You in cash, to the authority or person concerned or if already paid by the Driver, to the Driver. When You choose to make an Hippo Cash payment, Hippo Cabs shall collect the Fare on behalf of the TPSP who will be responsible for providing the transportation services.

iii.        Credit Card/ Debit Card/ Net Banking Payment: Advance Base Fee shall be effected using the services of an entity providing payment  gateway/processor  services  (“PG”),  authorized  by Hippo Cabs. Such PG may either be Hippo Cabs or any of its affiliates or partners or unrelated third parties. You agree and undertake to share  relevant  payment  details  including  credit/debit  card details (Card Details) with the PG for the successful completion of payment towards Total Ride Fee to Hippo Cabs and authorize the PG to complete such transactions. In this respect, it is clarified that all PGs whose services are utilized for the purposes of the Site and/or Application/Website/Database and/or Services shall be PCI-DSS (Payment Card Industry – Data Security Standard) compliant. Your authorization permits the PG to debit or credit the bank account associated  with  Your  payment  details.  Your  authorization further permits the PG to use Your Card Details for the processing of  transactions  initiated by You  at  any of  Hippo Cabs’s affiliates. Your authorization will remain in effect as long as You maintain an Account with Us. In the event You delete Your Card Details with the PG or if You delete Your Account, the PG will not process any further transactions initiated by You at the Site or Application/Website/Database and at the sites of any of Hippo Cabs’s affiliates. Your authorization under this clause is subject to any other terms and conditions of the PG.

6.10.    Any payment related issue, except when such issue is due to an error or fault in the Site, shall be resolved between You and the Payment Processor. Hippo Cabs shall not be responsible for any unauthorized use of Your Credit Card/ Debit Card/ Net Banking /Hippo Cash during or after availing the Services on the Site.


7.1.      You agree and acknowledge that You may cancel Your request for a Vehicle from a Driver at any point of time subject to a Cancellation Fee as explained below:

  • Within 6 hours of scheduled journey: 100% of the booking amount (Maximum Rs. 2000).
  • Between 6 to 24 hours of scheduled journey: 50% of the booking amount (Maximum Rs. 1000).
  • Before 24 hours of scheduled Journey: Rs. 200 from the booking amount.
  • Within 1 hour of booking time- 50% of booking amount (Max.500) [This point will prevail over point 1]
  • For amount paid by cash, a cheque will be dispatched and for amount paid by card or net-banking, amount will be automatically refunded.
  • Hippo Cabs reserves the right to cancel/change/switch the Cab

7.2.      You may raise a request for a copy of the cancellation invoices from Support page.

7.4.      The Cancellation Fee shall be deducted from your advance booking amount. In case if there is no advance it shall be payable by You at the completion of Your subsequent Ride.

7.5.      The mode of payment of the Cancellation Fee shall be in terms of Clause 7 of these User Terms.


8.1.      You shall not smoke and drink in the Vehicles or misbehave with the Driver or act in Violation of Applicable Law. In the event You are found to be involved in the activities set out above, You shall be liable to pay a fine to us and we shall also have the right to terminate the Ride. In the event You fail to pay fine after the completion of the Ride, we may at our discretion, take such steps as may be available to us under Applicable Law. You shall also be blacklisted as a result of non-payment of the fine or misbehaving as the case may be, and in such event, Your Account may be terminated by Hippo Cabs.


9.1.      All issues, opinions, suggestions, questions and feedback while availing our Services shall be communicated to us through email address mentioned in Clause 22.2.  In case of a Ride booked on our Application/Website/Database, You shall  be required to rate the Ride after its termination. You agree to be fair, accurate and non-disparaging while leaving comment, feedbacks, testimonials or reviews on or about the Rides or Services.

9.2.      Reporting of any issue needs to be within 7 (seven) days of the happening of the issue, failing which, such issue will not be addressed.

9.3.      Any issue reported on channels other than the above may be addressed by Hippo Cabs only on a best-effort basis. Hippo Cabs takes no liability for inability to get back on other channels.

9.4.      Hippo Cabs shall endeavor to respond to Your issues within reasonable time of Your reporting the same and endeavor to resolve it at the earliest possible. It is hereby clarified that issues are resolved on severity basis, and certain may be resolved earlier than the other. However, Hippo Cabs shall not be liable for any damages or losses in the event You are not satisfied with any such resolution.



10.1.    We shall not be liable for any failure to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.


11.1.    By accepting these User Terms and using the Service, You agree that You shall defend, indemnify and hold Hippo Cabs, their affiliates, their licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless  from  and  against  any  and  all  claims,  costs,  damages,  losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) Your violation or breach of any term of these User Terms or any Applicable Law or regulation, whether or not referenced herein; (b) Your violation of any rights of any third party, including the TPSPs \or (c) Your use or misuse of the Application/Website/Database or Service.


12.1.    The information, recommendations and/or Services provided to You on or through  the  Site,  the  Application/Website/Database  and  Hippo Cabs  call  center  are  for  general information purposes only and does not constitute advice. Hippo Cabs will reasonably keep the Site and its contents correct and up to date but does not guarantee that (the contents of) the Site is free of errors, defects, malware and viruses or that the Site is correct, up to date and accurate.

12.2.    Hippo Cabs shall not be liable for You missing trains/flights/events or delays etc as the Service is dependent on many factors not in Hippo Cabs’s control. You must book Your Ride after taking into account the check-in time, traffic and weather conditions, political rallies, natural calamities, traffic barricades, car breakdowns and other un-expected delays.

12.3.    In the event, there is a delay by the Vehicle in reaching the pickup location beyond 30 (thirty) minutes of the pickup time, Hippo Cabs shall only endeavour to get You in touch with the Driver assigned for Your Ride.

12.4.    Hippo Cabs shall not be liable for any damages resulting from the use of or inability to use the Site, including damages caused by wrong usage of the Site, error in call centre number, network issues, malware, viruses or any incorrectness or incompleteness of the Information or the or Application.

12.5.    You shall take full responsibility of Your items and luggage. In case of lost items inside the Vehicle during the journey, Hippo Cabs will try to locate the items on a “best-effort” basis but is not responsible for the same in case of loss or damage to the same. If You leave any goods in the Vehicle or have any complaint in respect of the Services or the use of the Vehicle, You have to inform Hippo Cabs of the same in writing within 24 (twenty four) hours of using the Vehicle or the Services of Hippo Cabs. In the event it is found, You shall be informed about the Hippo Cabs office from where You can collect it after 3 (three) working days from the date You were informed. Hippo Cabs however shall not be responsible for delivering the same back to You. If requested, Hippo Cabs may deliver the misplaced item/s back to You after 3 (three) working days from the date You were informed, subject to the place of delivery being twenty (20) kms from the Hippo Cabs office. Hippo Cabs shall charge You a flat fee of Rs 500 for such delivery.

12.6.    Hippo Cabs does not assure a complete sustainability of its Service and shall not be held responsible or liable for the same, in any manner.

12.7.    Hippo Cabs shall not be responsible for any loss of communication / information of status update and benefits under the program. All this information will be sent on mobile number and/or email ID registered with Hippo Cabs. Hippo Cabs will not be responsible   for   appropriateness   of   mobile   or   email   or   any   other communication medium. You shall be responsible for immediately reporting the errors, if any, occurred in the information sent to You regarding booking confirmation.




12.11. If Applicable Law does not permit the exclusion of certain warranties or the limitation or exclusion of liability, the scope and duration of such warranty exclusions  and  the  extent  of  the  liability  of  Hippo Cabs  shall  be  the  minimum permitted under Applicable Law.


13.1.    Subject to Your compliance with these User Terms, Hippo Cabs grants You a limited, revocable, non-exclusive, non-transferable and non sub licensable license to download and install a copy of the Application/Website/Database on a single mobile device that You own or control and to run such copy of the Application/Website/Database solely for Your own personal use and to use the Site.

13.2.    You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise  commercially  exploit  or  make  available  to  any  third  party  the Service or Site in any way; (ii) modify or make derivative works based upon the  Service  or  Application/Website/Database;  (iii)  create  Internet  “links”  to  the  Service  or “frame” or “mirror” any Site on any other server or wireless or Internet-based

device; (iv) reverse engineer or access the Site in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Service or Site, or (c) copy any ideas, features, functions or graphics of the Service or Site, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second,  or unduly burdens or hinders the operation and/or performance of the Service or Site.

13.3.    You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening,  libelous,  or  otherwise unlawful  or  tortious  material,  including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Site, the Application/Website/Database or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Site, the Application/Website/Database or Service or its related systems or networks.

13.4.    Hippo Cabs will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Hippo Cabs may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that Hippo Cabs has no obligation to monitor Your access to or use of the Site, Service or Posted Content, but has the right to do so for the purpose of operating the Site and Service, to ensure Your compliance with these User Terms, or to comply with Applicable Law or the order or requirement of a court, administrative agency or other Governmental body. Hippo Cabs reserves the right, at any time and without prior notice, to remove or disable access to any content that Hippo Cabs, at its sole discretion, considers to be in violation of these User Terms or otherwise harmful to the Site, the Service or Application/Website/Database.


14.1.    Hippo Cabs may accept posting of any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information  given  by  you  on  the  Site  (“Posted  Content”)  by  You.  You represent that You have obtained all permissions and consents required to post the Posted Content and such Posted Content complies with all requirements of the Posted Content. Hippo Cabs shall not in any manner be responsible for or endorse the Posted Content.

14.2.   You agree that when posting Posted Content, You will not:

(i)        Publish,  post,  upload,  distribute  or  disseminate  any  inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, blasphemous, pornographic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging  money laundering  or  gambling,  or  otherwise  unlawful material or information.

(ii)       Upload  files  that  contain  software  or  other  material  protected  by intellectual property laws (or by rights of privacy or publicity) unless You own or control the rights thereto or have received all necessary consents.

(iii)      Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

(iv)      Advertise or offer to sell or buy any goods or services for any business purpose, unless the Site specifically allows such messages.

(v)       Conduct  or  forward  surveys,  contests,  pyramid  schemes  or  chain letters.

(vi)      Download  any  file  posted  by  another  user  that  You  know,  or reasonably should know, cannot be legally distributed in such manner.

(vii)     Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

(viii)    Deceive or mislead the addressee about the origin of a messages or communicate any information which is grossly offensive or menacing in nature.

(ix)      Restrict or inhibit any other user from using and enjoying the Site.

(x)       Violate  any  code  of  conduct  or  other  guidelines  which  may  be applicable for any particular Posted Content.

(xi)      Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

(xii)     Threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

(xiii)   Violate any Applicable Laws or regulations including the Information Technology  Act,  2000  and  the  rules,  regulations  and  guidelines notified thereunder.


15.1.    Hippo Cabs alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to

(i)        the  Site,  Application/Website/Database  and  the  Service  and  any  suggestions,  ideas, enhancement requests, feedback, recommendations;

(ii)       text,   graphics,   user   interfaces,   visual   interfaces,   photographs, trademarks, logos, sounds, music, artwork and computer code; or

(iii)      other information provided by You or any other party relating to the

Site, Application/Website/Database or the Service.

Third party trademarks may appear on this Site/  Application/Website/Database and all rights therein are reserved to the registered owners of those trademarks. For use of any third party's intellectual property, You need to get permission directly from the owner of the intellectual property for any use.

15.2.    These User Terms do not constitute a sale and do not convey to You any rights of ownership in or related to the Site, the Application/Website/Database or the Service, or any

intellectual property rights owned by Hippo Cabs. You shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by use of the Services or the Site/ Application/Website/Database.

15.3.    You may use information on the Site purposely made available by Hippo Cabs for downloading from the Site, provided that You:

(i)        do not remove any proprietary notice language in all copies of such documents and make no modifications to the information;

(ii)       use   such   information   only   for   Your   personal,   non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or

(iii)      do not make any additional representations or warranties relating to such information.

  1. LINKS

16.1.    If permitted by Hippo Cabs, You may establish a hypertext link to the Site, provided that the link does not state or imply any sponsorship or endorsement of Your site by Us. You must not use on Your site or in any other manner any Hippo Cabs trademarks or service marks or any Content belonging to Hippo Cabs and appearing on the  Site,  including  any  logos  or  characters,  without  our  express  written consent. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Site without our prior written consent.


17.1.    Unless terminated in accordance with this Clause 17, the agreement between Hippo Cabs and You is perpetual in nature upon downloading the Application/Website/Database and for each Ride booked through the Site.

17.2.    You are entitled to terminate the agreement at all times by deletion of Your Account, thus disabling the use by You of the Site. You can close  Your Account at any time by following the instructions on the Site.

17.3.    Hippo Cabs is entitled to terminate the agreement at all times and with immediate effect (by disabling Your use of the Site and the Service) if You: (a) violate or breach any term of these User Terms, or (b) in the opinion of Hippo Cabs, misuse the Application/Website/Database or the Service. Hippo Cabs is not obliged to give notice of the termination of the agreement in advance. After termination Hippo Cabs will give notice thereof in accordance with these User Terms.

17.4.    Termination of this agreement will not prejudice accrued rights of either Hippo Cabs or You.

17.5.    Clauses  11  (Indemnification),  12  (Liability),  13  (Application/Website/Database  License),  14 (Contents posted on Site/ Application/Website/Database), 15 (Intellectual Property Ownership),

17 (Term and Termination), 22 (Notice) and 24 (Applicable Law and Dispute

Resolution) and such other provisions which are intended to survive the termination, shall survive the expiry/termination of these User Terms in accordance with their terms.


18.1.    The invalidity of any term of these User Terms shall not affect the validity of the  other  provisions  of  these  User  Terms.  If  and  to  the  extent  that  any provision of these User Terms is invalid, or is unacceptable in the given circumstances,  a  provision  shall  apply between  the  parties  instead  that  is acceptable considering all the circumstances, taking into account the content and the purpose of these User Terms.


In the event of any contradiction or inconsistency between this User Terms and any other agreement executed between You and Hippo Cabs, the terms of the User Terms  shall  prevail  unless  the  exception  has  been  expressly agreed  to  in writing by making reference to the relevant Clause sought to be modified under this User Terms.


20.1.    You agree that Hippo Cabs is merely an electronic platform to facilitate aggregation of Vehicles and does not in any manner provide transportation services. Hippo Cabs does not endorse, advertise, advise or recommend You to avail the Services of any Driver. Hippo Cabs also does not guarantee or provide assurance in respect of the behavior, actions or data of the users posted on the Site.

20.2.    We do not authorize anyone to make a warranty on Our behalf and You shall not rely on any statement of warranty as a warranty by Us.

20.3.    Hippo Cabs and their representatives, officers, employees, agents and contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or  indirectly from  Your use or non-use of the Service or the Site, or Your reliance upon the Service or the information contained upon the Site (whether arising from Hippo Cabs or any other person's negligence or otherwise).

20.4.    This Site, Application/Website/Database and all content on the Site and the Application/Website/Database are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by Your access of the Site and/or Application/Website/Database, that Your access of the Site and/or Application/Website/Database and availing of Services is at Your sole risk, that You assume full responsibility for Your access and use of the Site and/or Application/Website/Database, and that Hippo Cabs shall not be liable for any damages of any kind related to Your access and use of this Site and/or Application/Website/Database.

20.5.    All images, audio, video and text in the Site and/or Application/Website/Database are only for illustrative purposes. None of the models, actors or products in the images, if any is endorsing the Services in any manner. Any resemblance of any matter to anybody or anything is purely unintentional and/or coincidental.


21.1.    Hippo Cabs reserves the right, at its sole discretion, to modify or replace, in part or full,  any of  these  User  Terms,  or  change,  suspend,  block,  discontinue  or restrict your use to all or any feature of the Service or Application/Website/Database at any time.

21.2.    Hippo Cabs shall not be required to notify You of any changes made to these User Terms. The revised User Terms shall be made available on the Site. You are requested to regularly visit the Site to view the most current User Terms. You can determine when Hippo Cabs last modified the User Terms by referring to the “Last Updated” legend above. It shall be Your responsibility to check these User Terms periodically for changes. Hippo Cabs may require You to provide Your consent to the updated User Terms in a specified manner prior to any further use of the Site and the Services. If no such separate consent is sought, Your continued use of the Site, following the changes to the User Terms, will constitute Your acceptance of those changes. Your use of the Site and the Services is subject to the most current version of the User Terms made available on the Site at the time of such use.


22.1.    Hippo Cabs  may  give  notice  by  means  of  a  general  notice  on  the  Service  or Application/Website/Database, or by electronic mail to Your email address or a message on Your registered mobile number, or by written communication sent by regular mail to Your address on record in Hippo Cabs’s account information.

22.2.    You   may   contact   Hippo Cabs   by   electronic   mail   at   Our   email   address, by written communication sent by regular mail to Our address at 236, Mahaveer Nagar-1, Tonk Road, Jaipur, 302018


23.1.    You shall not assign Your rights under these User Terms without prior written approval of Hippo Cabs. Hippo Cabs can assign its rights under the User Terms to any affiliate.


These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application/Website/Database (collectively, “Disputes”) the same shall be referred to Arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to arbitration in force at the time of such reference. The appointment of the sole arbitrator is to be made by Hippo Cabs. The place of the arbitration shall be Jaipur, Rajasthan. Subject to the above, any Dispute will be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan, India.

#BTFree420 Contest T&Cs

  • The promoter is: whose registered office is at 236,Mahaveer Nagar,Durgapura ,Jaipur.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions..
  • Hippo Cabs will judge the competition and decide on the winner/s, who will be picked at random from all correct entries. .
  • The Offers Won by applicants are only applicable for journeys starting on 20th April, 2018.
  • The Discount Codes provided to the winners can only be used once..
  • Hippo Cabs' decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into..
  • Hippo Cabs shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage..
  • Hippo Cabs also reserves the right to cancel the competition if circumstances arise outside of its control..

App Privacy Policy


We require your personal information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

If you provide your contact number/email id to us for any enquiry/booking over phone call/website/application/chat or if we miss a call from your contact number, we may call you back or use that information for any marketing/transactional purpose.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;

To provide the Service on our behalf;

To perform Service-related services; or

To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Android permission

<uses-permission android:name="android.permission.INTERNET" />
<uses-permission android:name="android.permission.READ_PHONE_STATE" />
<uses-permission android:name="android.permission.WRITE_EXTERNAL_STORAGE" />
<uses-permission android:name="android.permission.READ_EXTERNAL_STORAGE" />
<uses-permission android:name="android.permission.ACCESS_NETWORK_STATE" />
<uses-permission android:name="android.permission.CALL_PHONE" /> />-->
<uses-permission android:name="android.permission.ACCESS_WIFI_STATE" />
<uses-permission android:name="android.permission.ACCESS_FINE_LOCATION" />
<uses-permission android:name="android.permission.GET_TASKS" />